退款政策
Return & Refund Policy
Last Updated: July 22, 2026
Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with returns and refunds according to the policy below.
1. Return Eligibility
We accept returns within 30 days after the item has been delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, accessories, and tags (if applicable).
- You must provide your order number or proof of purchase.
- The return request must be submitted within 30 days of delivery.
Items returned without prior approval may not be accepted.
2. Items That Cannot Be Returned
The following items are not eligible for return or refund:
- Customized or personalized products
- Items marked as final sale
- Used, damaged, or altered products
- Products missing original packaging or accessories
- Gift cards
- Clearance items
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos or videos showing the issue
- Photos of the packaging (if damaged during shipping)
After reviewing your request, we will provide a replacement or refund if the claim is approved.
4. Return Process
To start a return, please contact our customer support team:
Email: [your support email]
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Once your return request is approved, we will provide return instructions.
Please do not send products back before receiving return authorization.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- We shipped the wrong item.
- The item has a confirmed manufacturing defect.
Original shipping fees are non-refundable unless the return is caused by our error.
6. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Refund processing usually takes 5–10 business days.
- Your bank or credit card company may require additional time to process the transaction.
7. Exchanges
If you would like to exchange an item for another size, color, or product variation, please contact us first.
Exchange availability depends on product inventory.
8. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
If you still have not received your refund, please contact us:
Email: [your support email]
9. Order Cancellation
Orders can be canceled within 24 hours after purchase.
Once an order has been processed, shipped, or fulfilled, cancellation requests may no longer be accepted.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: [your support email]
Store Name: [Your Store Name]